From “price?”to a shippedparcel.In one conversation.
Maria
Ani answers every DM in your customer’s language, takes the order, and books the courier — 24/7, on eight channels.
GDPR · EU AI Act · Hosted in the EU
Already on the channels your customers use
Watch a DM become a delivered order
Every step below usually needs a separate tool. Ani runs the whole line — inside the chat.
Maria
“Luna” bracelet
Silver · 3 left
Built to work together
The inbox is the assistant is the knowledge base is the analytics. One system, not four products glued at the edges.
Maria Ivanova
Is the silver bracelet still in stock?
Stefan Todorov
Can I change my delivery address?
Anna Petrova
Thanks for the quick reply!
Виктор Димитров
Кога ще получа поръчката?
Every channel, one thread.
Every conversation lands in one place. Take over a thread, snooze it, or hand it back to Ani in a tap.
An AI that holds your voice.
Configure tone, languages, and rules. Replies in BG and EN, recommends products, escalates when it should.
Product Catalog
2,148 SKUs
Shipping & Returns
FAQ · 24
Size Guide
A brain that stays in sync.
Drop catalogs, FAQs, URLs, or Drive folders. Ani cites the right source on every reply and refreshes itself.
Insights you can act on.
Track conversations, orders, revenue, and sentiment per channel. See what Ani is closing — and where to step in.
Wherever your customers are.
Eight channels supported out of the box. BG and EN today, more locales as we ship them.
An employee has skills. So does Ani.
Ani is built from skills you switch on per business — she uses them like judgment, not a script. Turn on what you need today; the rest waits.
Product discovery
Searches your live catalog and shows products as tappable cards — real prices, real stock.
Order collection
Walks the customer through the order as a conversation — item, name, phone, delivery.
Delivery & couriers
Address, office, or locker — real Speedy and Econt points, picked with a tap.
FAQ & support
Answers from your policies and knowledge base — from return windows to ingredients.
Lead routing
A request you don’t fulfil in-house? Ani captures the details and routes it to the right partner.
Demand sensing
Every “we don’t have that” is quietly logged — market research while she sells.
Customer memory
Recognizes returning customers on any channel and offers “the usual”.
Human handover
Hands the thread to your team the moment it matters — or the customer asks.
One system instead of a chat widget, a helpdesk, a CRM, a courier plugin, and an analytics tool — because to your customer it was always one conversation.
AI you can put in front of customers
Two fears keep owners from using AI with customers: it goes off-script, and you can’t see what it’s doing. Niumi AI is built around both.
GDPR · EU AI Act · Hosted in the EU
Three layers of guardrails
An input shield, system safety rules, and an output validator check every reply before it sends.
Never makes things up
Every price, stock level, and order number comes from a real response from your systems — not imagination.
A human, one click away
Watch every conversation live and take over instantly. Ani steps back the moment you step in.
Costs you can see
AI usage metering is built in. Set a budget — when it runs out, Ani hands off to a human instead of erroring.
GDPR & EU AI Act, built in
In-chat consent and AI disclosure, data export and erasure, audit trails — compliance in the flow.
Your data stays yours
Every record is scoped to your organization and hosted in the EU. Nothing leaks across businesses.
Live in about ten minutes
No developer, no scripts to write. If you can fill in a profile, you can hire Ani.
- 8 channels
- Speedy & Econt built in
- Cash on delivery, first-class
- Bulgarian & English, native
- 1
Connect a channel
Instagram, Facebook, WhatsApp, Viber, Telegram — or drop the chat widget on your site.
- 2
Plug in your store
Authorize Shopify once. Products, prices, stock, and orders sync themselves.
- 3
Give Ani her voice
Name, tone, languages, skills — all settings, not code.
- 4
Test, then go live
Shop the private sandbox exactly like a customer would. Then flip the switch.
Questions owners ask us
No. Every price, stock level, and order number comes from a real response from your catalog and store. If a system doesn’t answer, Ani says what actually happened — and can hand off to a human.
Instant handover. Your team watches every conversation live in one inbox and takes over in one click — Ani steps back.
She detects the customer’s language and answers in it. Bulgarian is first-class — including Bulgarian typed in Latin letters.
No. Channels connect in a few clicks; personality and skills are settings. A working assistant in about ten minutes.
Connect your Speedy and Econt accounts. The customer picks an address, office, or locker in the chat; you print labels and track shipments from the Console.
Per-channel consent, clear AI disclosure, data export and erasure, audit trails, EU hosting — built in, not bolted on.
Your next customer is already typing
Connect a channel, plug in your store, and let Ani take the next one — from “price?” to a shipped parcel.