From price?to parcel.
Ani answers every DM in seconds, sells from your live catalog, books the courier, and remembers every customer — one conversation, start to finish.
Instagram · WhatsApp · Viber · Telegram · Messenger · TikTok · Web chat
Maria
One thread.Four moves.
Follow one real DM — from a question at 23:47 to a parcel with a tracking number. No checkout page. No developer. No script.
Answer
A DM lands at 23:47. Ani replies in seconds, in the customer’s language, with the exact item from your live catalog. The price comes from the source — never from imagination.
Instagram · 23:47
“Luna” bracelet
Silver · 3 left
Answered in the customer’s language — Bulgarian, English, or 30+ more.
Sell
No checkout link, no drop-off. Ani collects the item, the name and the payment inside the thread — with cash on delivery treated as a first-class citizen, the way people here actually buy.
Same thread · 23:52
The order is captured in-chat and confirmed in one tap.
Ship
Office, locker, or home address — Ani shows real Speedy and Econt points as tappable cards, books the shipment, and the tracking number lands back in the same thread.
Same thread · 23:54
Booked → Picked up → In transit → Delivered
Office, locker, or address — chosen as tappable cards.
Remember
A month later Maria writes on Facebook instead of Instagram. Ani knows it’s her — the size, the address, the favourite office — and picks the conversation up mid-sentence. One profile per human, forever.
Facebook · four weeks later
Maria Ivanova
Recognized across channels
“Hi, it’s me again” — recognized on a different channel.
Eight skills. One teammate.
Switch on what your business needs — Ani uses skills like judgment, not a script.
Product discovery
Searches your live catalog — real prices, real stock, tappable cards.
Order collection
Item, name, phone, delivery — collected as a conversation.
Delivery & couriers
Real Speedy and Econt offices and lockers, picked with a tap.
FAQ & support
Answers from your policies — return windows to ingredients.
Lead routing
Out-of-catalog requests captured and routed to the right partner.
Demand sensing
Every “we don’t have that” logged — market research while she sells.
Customer memory
Recognizes returning customers on any channel; offers “the usual”.
Human handover
Hands the thread to your team the moment it matters.
Trusted with your customers.
Never invents.
Three guardrail layers stand between the model and your customer. If Ani isn’t certain — about a price, a stock level, a promise — she asks instead of guessing.
Human, one click away.
Every conversation carries a visible exit to a person. Handover takes one click, and the full context travels with it.
Lawful by default.
GDPR and the EU AI Act aren’t a checkbox — they’re the architecture. AI disclosure at first contact, consent-gated memory, hosted in the EU.
Costs you can read.
Every message metered, every cent visible, budgets enforced before they’re exceeded. No surprise invoice, ever.
GDPR · EU AI Act · Hosted in the EU
Handover · live
Viktor joined · full context attached
“I’d like to speak to a human” — one click, zero repetition.
Live in ten minutes.
No developer, no scripts. If you can fill in a profile, you can hire Ani.
- 01
Connect a channel
Instagram, WhatsApp, Viber, Telegram — or the widget on your site.
- 02
Plug in your store
Authorize Shopify once. Products, prices, and stock sync themselves.
- 03
Give Ani her voice
Name, tone, languages, skills — settings, not code.
- 04
Test, then go live
Shop the private sandbox like a customer. Then flip the switch.
Questions owners ask us
No. Every price, stock level, and order number comes from a real response from your catalog and store. If a system doesn’t answer, Ani says what actually happened — and can hand off to a human.
Instant handover. Your team watches every conversation live in one inbox and takes over in one click — Ani steps back.
She detects the customer’s language and answers in it. Bulgarian is first-class — including Bulgarian typed in Latin letters.
No. Channels connect in a few clicks; personality and skills are settings. A working assistant in about ten minutes.
Connect your Speedy and Econt accounts. The customer picks an address, office, or locker in the chat; you print labels and track shipments from the Console.
Per-channel consent, clear AI disclosure, data export and erasure, audit trails, EU hosting — built in, not bolted on.
Your next customer is already typing
Connect a channel, plug in your store, and let Ani take the next one — from “price?” to a shipped parcel.